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Dynamics Customer Relationship Manager (CRM) is a tool that allows businesses to create consistent processes for the way they sell, market and provide service to their customers. CRM uses the tools that many businesses already have including MS Outlook, MS Word, and MS Excel.

Benefits of CRM are:

Boost sales productivity and effectiveness
Optimize your marketing campaigns and promotions
Increase customer satisfaction and loyalty
Quickly configure CRM to fit your business with point-and-click customization and workflows
Uncover information that was not available or difficult to track

How Available Technology can help:

Sales expertise
Best practices training
CRM usage training
Customizations to suit your needs

While Microsoft CRM is a ready to use product out of the box, you may want to enhance how your company uses it by customizing it. Available Technology can help in this process. An Accounting Firm may want to add a Year End Date field customization to a customers profile. In the marketing department of your company you can create workflows that automatically perform functions such as automatic emails for a marketing campaign. If you already have a Customer Relationship Management software or you want to upgrade from a previous version of Microsoft CRM we can help with the data migration.